Fresh meat can’t be resold once it has left our cold chain, so our promise works at the door: check your order when it arrives, and we put anything wrong right.
Check on delivery
- Please inspect your order with the driver: temperature, packaging, cut and weight.
- If anything is not as ordered — wrong cut, damaged or warm packaging, or short weight — refuse that item and the driver will note it. You will not be charged for it.
Problems found later
If you notice a quality problem after delivery, contact us within 24 hours with your order number and a photo, and keep the product chilled or frozen. If the problem is ours, we will replace the item or refund it in full.
What we can’t accept
- Returns of products that were stored above the recommended temperature after delivery.
- Returns for change of mind once a cut has been portioned or prepared to your order.
Weight adjustments
Whole pieces are priced per kilo and weighed before dispatch. If the final weight differs from your order, the difference is added to or deducted from your invoice — you only pay for what you receive.
Refunds
Approved refunds go back by the original payment method: cash refunds at your next delivery or by bank transfer, card refunds to the same card within the provider’s processing time.